Privacy policy

Privacy Policy

1. Introduction

At Sol Millennium Malaysia Sdn. Bhd. ("Sol-M", "We", "Us", "Our"), We are committed to protecting your Personal Data and respecting your privacy in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. We understand the importance of maintaining the confidentiality, security and integrity of the Personal Data that you share with Us and recognize Our responsibility to handle such information with utmost care in compliance with the PDPA. For the purposes of this Privacy Policy (“Policy”), Personal Data refers to information that relates directly or indirectly to you, which can be used to identify you on its own or in combination with other data that We collect or have access to.


2. Scope of This Privacy Policy

  Please read this Policy carefully to understand Our policies and practices regarding your Personal Data and how We will treat it. This Policy applies to individuals who interact with Sol-M, whether online or offline, through Our various channels such as websites, apps, platforms, direct communication, physical locations, third party social networks, consumer engagements, events, points of sale and campaigns. This Policy encompasses Our relationships with healthcare professionals, customers, business partners, employees, and any individual or stakeholders whose Personal Data We process in the course of Our business operations. This Policy also explains how your Personal Data are collected, used and disclosed by Sol-M and any of Our holding, subsidiary or related companies as defined in the Companies Act 2016. It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.


By using Our websites, apps or by otherwise giving Us your Personal Data, you are agreeing with and accepting the practices described in this Policy. If you do not agree to this Policy, please do not use Our websites, apps or otherwise give Us any of your Personal Data. Please do note that this Policy may be updated from time to time (Section 15).

3. Personal Information We Collect

Depending on how you interact with Sol-M, We collect various types of Personal Data necessary for conducting Our business operations and providing Our medical device products and services. 


This Personal Data may include general Personal Data such as;

  • Your full name, identification number (NRIC/passport), title;

  • Contact details (address, email, phone number);

  • Bank and payment information (for transactions);

  • Professional credentials and business or employment information.

For healthcare professionals, We may collect additional information such as;

  • Specialization;

  • professional affiliations. 

When you visit Our websites or use Our online services, We automatically collect technical information and usage data such as;

  • Your IP address, browser type, operating system and device information/IDs;

  • Website usage, traffic data and cookies.


4. How We Collect Your Information

We gather Personal Data through direct interactions with you, including when you:

  • Visit Our websites;

  • Create an account or register for Our services;

  • Purchase Our products or services;

  • Attend Our events or training sessions;

  • Communicate with Our customer service team;

  • Subscribe to Our newsletters or marketing communications;

  • Apply for employment with Us.



Personal Data may also be collected from:

  • Direct interactions with you;

  • Third-party sources, including business partners, healthcare providers or institutions, Our authorized distributors, agents, or sales representatives;

  • Publicly available sources;

  • Automated technologies such as cookies or analytics tools;

  • Professional databases

always in accordance with PDPA.


5. How We Use Your Personal Data 

Your Personal Data helps Us provide and improve Our products and services. We use this information to process your orders, manage your account, communicate with you about Our products and services, and ensure compliance with regulatory requirements. We may also use your information for the following purposes:

  • Provide customer support and technical assistance or technical support requests;

  • Process and fulfill your orders;

  • Manage Our relationship with you;

  • Send you important product updates newsletters, or promotional materials (subject to opt-in preferences) and safety information;

  • Conduct market research and improve Our products;

  • Comply with legal and regulatory obligations;

  • Handle adverse event reporting and product complaints;

  • Provide educational resources and professional development opportunities;

  • For requirement of Our business operations such as internal audits, reporting, supplier management, recruitment, or due diligence.


6. Protection of Your Information

We employ and implement a range of comprehensive technical, administrative, and physical security measures in accordance with the PDPA to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data transmission, secure data storage systems, secure servers and role-based strict access controls. Our staff receives regular training on data protection and privacy practices to ensure your Personal Data remains secure.


7. Data Retention

We retain Personal Data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law or regulatory obligations. When the Personal Data is no longer required, it is securely deleted or anonymized.


8. Sharing Your Information

We may share your personal information with:

  • Our affiliated companies within the Sol-M group to provide our services globally; 

  • Service providers, agents, authorized distributors and business partners who assist in our operations; 

  • Third-party service providers (such as logistics, IT, analytics, clinical research organizations);

  • Regulatory authorities or bodies as required by law or in response to legal requests. 


We ensure that all third parties who receive your Personal Data are contractually obligated to maintain the confidentiality and appropriate security measures of such Personal Data as well as to use the Personal Data only for specified purposes.


9. International Data Transfers

As a global organization, where necessary, We may transfer your Personal Data to affiliates or service providers located outside Malaysia. In such cases, We implement appropriate safeguards to ensure your information receives the same level of protection as it would in Malaysia and in compliance with such respective countries’ law and legislation governing personal data. These transfers are governed by data transfer agreements incorporating standard contractual clauses and other appropriate security measures.


10. Your Privacy Rights

Under PDPA, you have the right to:

  • Access your Personal Data;

  • Correct any inaccurate information or outdated information that We hold about you;

  • Request to restrict or delete your Personal Data, where applicable;

  • Withdraw your consent to processing your information (subject to contractual/legal obligations);

  • Object to certain Personal Data processing activities;

  • Request a copy of your Personal Data in a structured format.


To exercise your rights, please contact Us using the details in Section 16.


11. Marketing Communications

We may send you marketing communications about Our products and services if you have given Us your consent or where We have a legitimate interest to do so. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in Our communications or by contacting Us directly.


12. Cookies, Analytics and Other Tools

Our websites uses cookies and similar technologies to enhance your browsing experience and monitor website performance to help Us improve Our services. You may manage or disable cookies through your browser settings, though doing so may affect site functionality. 


13. Children's Privacy

We do not knowingly collect Personal Data from children under the age of 18. If We become aware that We have inadvertently collected such information, We will take steps to delete it promptly. If you believe We may have collected information from a child under 18, please contact us immediately.


14. Third-Party Links

Our websites may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before interacting with them.


15. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in Our practices or as required under law or PDPA. We will notify you of any material changes through Our websites or via direct communication. Your continued use of Our services after such changes constitutes your acceptance of such updated policy.


16. Contact Us

If you have questions about this Policy or wish to exercise your privacy rights, please contact our Data Protection Officer at:


Sol Millennium Malaysia Sdn. Bhd.

No.14, Jalan Myra Alam 1/6,

Taman Myra Alam,

42300 Bandar Puncak Alam,

Selangor Darul Ehsan

Email: insujet.ml@solm.com

Phone: +6014 260 1067

Office Hours: Monday to Friday, 9:00 AM to 6:00 PM (MYT)